Website Terms of Use – Matan Welfare Services Ltd.

Last Updated: 21 November 2025
Owner and Operator: Matan Welfare Services Ltd. (Company No. 511278624)
Website: https://matan-care.co.il
Contact Email: in**@***********co.il
Phone: +972-9-7672345

1. General

1.1 This website (the “Website”) is operated by Matan Welfare Services Ltd., one of the long-established caregiving agencies in Israel, licensed by the Ministry of Welfare to provide nursing, care, and supervision services to older adults and individuals in need of long-term care.
1.2 Use of the Website constitutes full and irrevocable acceptance of these Terms of Use, including the use of the embedded chatbot (as defined below).
1.3 If you do not agree to these terms, please refrain from using the Website and the chatbot.

2. Purpose of the Website

2.1 The Website is intended to provide general information about the company’s caregiving, support, and placement services, and to enable prospective clients to submit their details for information and consultation.
2.2 The Website is not a platform for ordering services or making online payments; it serves strictly as an information and coordination channel.
2.3 The information on the Website is for general knowledge in the caregiving field and is not a substitute for professional consultation with a qualified expert or a company representative.

3. Disclaimer of Medical, Therapeutic, or Professional Liability

3.1 The information on the Website does not constitute medical, psychological, legal, or social-work advice.
3.2 Matan Welfare Services Ltd., its employees, and representatives shall bear no responsibility for any direct or indirect damage arising from reliance on information appearing on the Website or provided through it.
3.3 In any case of medical, emotional, or caregiving need, you must consult a qualified professional.

4. Use of the Website

4.1 The Website is intended for personal use only. Commercial use of any content is prohibited without prior written consent from the company.
4.2 You may not perform any action that may disrupt the proper functioning of the Website, alter its content, or compromise its security.
4.3 It is strictly forbidden to use the Website’s forms or chatbot for advertising, marketing, or transmitting information unrelated to the Website’s purpose.

5. Contact Forms and Privacy Protection

5.1 Submitting a contact form on the Website constitutes consent for your details to be transferred to the company for the purpose of contacting you and providing additional information about its services.
5.2 Data is stored in secured systems in accordance with the Israeli Privacy Protection Law, 1981, and the Privacy Protection Regulations (Data Security), 2017.
5.3 The company will not transfer information to third parties except as required by law, court order, or for the operation of technical services related to the Website.
5.4 Users have the right to review the information stored about them and request its deletion.

6. Intellectual Property

6.1 All intellectual property rights in the Website—including texts, design, images, logos, videos, source code, and trademarks—belong solely to Matan Welfare Services Ltd.
6.2 No content may be reproduced, copied, distributed, translated, or used in any other manner without prior written consent from the company.

7. Links to External Websites

7.1 The Website may contain links to external websites for informational purposes only.
7.2 The company is not responsible for the content, privacy policies, or data security practices of such external websites. Use of third-party websites is at the user’s sole responsibility.

8. Terms of Use – AI-Based Chatbot

8.1 The Website may include an artificial intelligence (AI)–based chatbot designed to provide general information to visitors, answer common questions, and assist in initial guidance regarding the company’s services.

8.2 Use of the chatbot is subject to the following rules:

• The chatbot is intended for informational purposes only.

• The chatbot’s answers are generated automatically by an AI system.

• Information provided by the chatbot does not constitute professional, therapeutic, medical, or legal advice.

8.3 The Website operators are not responsible for the accuracy, completeness, or timeliness of the chatbot’s responses.
8.4 The company, its employees, or anyone acting on its behalf shall not be liable for any damage resulting from reliance on information provided by the chatbot.
8.5 Use of the chatbot constitutes an explicit waiver of any claim or demand related to information provided through it.
8.6 Data entered into the chatbot may be stored solely for service-improvement purposes, anonymously and without personally identifying the users.
8.7 Users must not input personal medical details, sensitive information, or identifying information of third parties.
8.8 The company may suspend, modify, or restrict the chatbot’s operation at any time without prior notice.

9. Website Accessibility

9.1 The Website aims to comply with Israeli accessibility standard IS 5568 and to make its content accessible to all users.
9.2 If you encounter difficulty using the Website or the chatbot, you may contact the Accessibility Coordinator at: [to be added].

10. Changes to the Terms

10.1 The company reserves the right to update these Terms of Use from time to time.
10.2 The updated version will be published on the Website and will take effect on the date of publication.

11. General Limitation of Liability

11.1 Use of the Website, its content, and the chatbot is at the user’s sole responsibility.
11.2 The company shall not be liable for any direct, indirect, consequential, or financial damage arising from use of—or reliance on—information or services provided via the Website.
11.3 The company may discontinue the operation of the Website or any part of it at any time without prior notice and without obligation to compensate users.

12. Governing Law and Jurisdiction

12.1 These Terms of Use shall be governed exclusively by the laws of the State of Israel.
12.2 The exclusive jurisdiction for any dispute arising from the Website or the chatbot lies solely with the competent courts in Tel Aviv–Jaffa, Israel.